• DSHS HIV/STD Program

    Post Office Box 149347, MC 1873
    Austin, Texas 78714

    Phone: (737) 255-4300

    Email the HIV/STD Program

    Email data requests to HIV/STD Program - This email can be used to request data and statistics on HIV, TB, and STDs in Texas. It cannot be used to get treatment or infection history for individuals, or to request information on programs and services. Please do not include any personal, identifying health information in your email such as HIV status, Date of Birth, Social Security Number, etc.

    For treatment/testing history, please contact your local Health Department.

    For information on HIV testing and services available to Persons Living with HIV and AIDS, please contact your local HIV services organization.

Texas HIV Case Management

Case management is a multi-step process to ensure timely access to and coordination of medical and psychosocial services for a person living with HIV. Medical and non-medical case management are distinct service categories on their own, and the role of these services is to link clients with multiple needs to a continuum of health and social service systems. Medical and non-medical case management are not the provision of one-time services and are not gate‐keeping or brokerage mechanisms for providing necessary resources.

Case managers support the client in accessing community resources to meet identified needs and reduce barriers to care through advocacy, assistance, and education. Clients who do not need ongoing assistance with managing and maintaining their medical care do not need to be case managed if they are self-sufficient (e.g., only require insurance co-payments. oral health care referrals or other vouchers); rather, their ongoing independence should be praised and encouraged. As the client gains self-efficacy, the involvement of their case manager should decrease.

The intended outcomes of case management for persons living with HIV include:

  • Early access to and maintenance of comprehensive health care and social services;
  • Improved integration of services;
  • Enhanced continuity of care;
  • Successful adherence to agreed upon medical treatment goals;
  • Prevention of disease transmission and delay of HIV progression;
  • Increased knowledge of HIV disease;
  • Greater participation in and optimal use of the health and social service system;
  • Reinforcement of positive health behaviors;
  • Personal empowerment; and
  • Improved quality of life.

Key activities of HIV case management include:

  • Initial assessment of service needs;
  • Development of a comprehensive, individualized care plan;
  • Coordination of services required to implement the plan;
  • Client monitoring to assess the efficacy of the plan; and
  • Periodic re-evaluation and adaptation of the plan as necessary over the client’s enrollment in case management services.

HIV Case Management Standards

DSHS revised the Medical Case Management Standards of Care. For more information about the new Texas HIV Case Management Standards, please contact your Administrative Agency.

Learn more about the Texas HIV Case Management Project.


Case Management Tools

Client Intake/Assessment Form(s)

  1. Client Intake Form (Word : 46 kB) (developed by DSHS)

Intake Resources

  1. Does My Client Need Case Management? (PDF : 156 kB)
  2. New Client Process (PDF : 123 kB)

Acuity Tools

  1. Texas Acuity Scale ( Excel : 78 kB | PDF : 422 kB)
  2. Texas Acuity Scale Spanish ( Excel : 90 kB | PDF : 328 kB)
  3. Texas Acuity Data Tool (Excel : 87 kB)
  4. System Acuity Measurement (SAM) scale (Word : 136 kB) (developed by Washington State Department of Health)
  5. SAM blank charting tool (Word : 52 kB)
  6. SAM electronic charting tool (Excel : 536 kB) - Automatically adds and weights scores, with suggested levels of contact (electronic version created by BVCOG)
  7. Acuity Tool (Excel : 39 kB) (created by Dallas County HHS HIV Program)

Substance Abuse and Mental Illness Tools

Substance Abuse Mental Illness Symptoms Screener (SAMISS):

  1. SAMISS tool plus key (PDF : 25 kB)
  2. SAMISS tool plus key one sheet (PDF : 42 kB)
  3. SAMISS tool SPANISH (Word : 32 kB)
  4. SAMISS key SPANISH (PDF : 22 kB)

Medication Adherence Tools

Medication Adherence Screening tool (Excel : 94 kB) (developed by BVCOG)

Risk Reduction Tools

Risk Assessment and Reduction tool (Word : 39 kB)

Care Plan Tools

Care Plan Template (Excel : 24 kB)

Have a form or tool you use that you would love to share? Submit it to Ann Dills for inclusion.


ARIES Case Management Service Categories – Intake and Recertification

Care Services added three case management service categories to ARIES. These secondary service categories can be found under the following Primary Services: “Case Management (non-medical)” and “Medical Case Management.” The three services are: 1) Intake – No CM; 2) Intake – CM; 3) Recertification. For more information about these service categories and how to use them, see the below documents. If you have any questions, please contact your local Administrative Agency.

HIV Case Management Training Curriculum

All case managers at agencies receiving medical and/or non-medical Ryan White Part B or State Services case management funds must complete (or have completed prior) the following courses within six months of hire. It is preferred that case managers complete these courses within three months of hire).

Initial Courses REQUIRED for all Case Managers (medical and non-medical):

REQUIRED Medical Case Manager Training

Staff performing medical case management at agencies receiving Ryan White Part B or State Services case management funds must fulfill the Texas DSHS HIV Program Medical Case Manager Competency Training Course requirements. New Medical Case Managers must complete all components of the MCM Competency Training Course within 12 months of hire. It is preferred that staff complete training within nine months of hire.

The following two courses are the initial required courses for the MCM Competency Training Course. Additional trainings will be announced in the coming months.

Recommended Case Management Course

The following course is not mandatory, but may be helpful for new case managers new to working with the Department of State Health Services (DSHS) and Ryan White (RW).

Ongoing Courses REQUIRED for all Case Managers

In addition, all case managers (medical and non-medical) must complete a minimum of 12 hours of continuing education in relevant topics annually. Please see the Medical Case Management Standards and the Non-Medical Case Management Standards to learn more. Other topics not listed in the Case Management Standards of Care may be used to fulfill the requirement; however, courses must be approved by DSHS and should be submitted prior to attending training – this could include trainings taken to fulfill professional licensure requirements. Participants should submit a copy of the training agenda to the HIV Case Management Training Specialist for consideration.

DSHS approved case management training courses [Google Docs Spreadsheet]

Learn about the Texas HIV Case Management Project


Last updated August 2, 2019