TER Help Desk for Death Registration

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Certifying a Death Record

Sign up for TERMedical Amendments(2)


***Need Training? Go to the On-Line Training Course for Texas Electronic Registrar***


1.    Have a specific issue?

Password/PIN Reset DCOA Copies Not Received Drop-to-Paper Counter Reset
Delete/Remove Unresolved Records Frequently Asked Questions Add/Edit Death Institutional Location  

2.    Have a general question?

For assistance with a TER issue that is not listed above, please email help-TER@dshs.texas.gov and include the following:

  • Detailed information in the subject line (Example: "Having Problems Electronically Verifying a Death Record in TER Death")
  • Your Name
  • Your business or facility name
  • The EDR number (for death records)
  • The name on the record
  • Date of the event
  • Contact phone number
  • Detailed information on the issue you are experiencing, including the events that led up to the issue



3.    Need to call?

Contact the TER Help Desk line at 888-963-7111 ext. 3490.


Last updated May 24, 2017