Contact Us

Panorama of the main DSHS campus at sunset.

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The Department of State Health Services (DSHS) is here to assist Texans who need services or help. Headquartered in Austin, DSHS also has regional offices across the State.

Can't find what you're looking for? Use the Health Services Directory or use the search feature at the top of this page. You can also find phone numbers for specific programs and Administrative Contacts.
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COVID-19: Coronavirus Disease 2019

Coronavirus Disease 2019 (COVID-19)

Get the latest information on the Texas COVID-19 response:
COVID-19

If you have further questions or would like more information about COVID-19, contact us:

Email: coronavirus@dshs.texas.gov

Phone: Dial 2‑1‑1, then choose Option 6.
Hours: 24/7

If you experience difficulty when dialing 2-1-1, please email coronavirus@dshs.texas.gov.

For local assistance, see the listing of Coronavirus Disease 2019 (COVID‑19) Local Health Entities.

Contact Information

Central Campus

Physical Address

Texas Department of State Health Services
1100 West 49th Street 
Austin, Texas 78756-3199
Campus Office Hours: Monday - Friday, 8 am - 5 pm
Vital Statistics: Monday - Friday, 8 am - 4 pm
Use this address for delivery services.

Mailing Address

Texas Department of State Health Services
PO Box 149347
Austin, Texas 78714-9347

Phone Numbers

Main: 512-776-7111
Toll-free: 888-963-7111

Note: If you are deaf, hard of hearing, or speech impaired you can call any DSHS office by using the relay service of your choice. The State of Texas offers Relay Texas which you can use by dialing 7-1-1 or 1-800-735-2989.

Vital Statistics Mailing Addresses

Other Locations

Consumer Protection

Exchange Building
8407 Wall Street
Austin, TX 78754

HIV/STD/TB

201 W Howard Lane, Ste 200 
Austin, Texas 78753


Visitor and Parking Information

Accessible and visitor parking is available throughout the central campus. More parking is available in the parking garages, permits are not needed. When using the ramps, watch for the "Ramp Open" and "Ramp Closed" lights.
Central Campus Map (PDF)


Vital Statistics

For inquiries about birth, death, marriage and divorce records, or for information about related services, contact Texas Vital Statistics (VSS):


Consumer Protection

For complaints or inquiries about health care facilities, professions and food establishments, please contact the appropriate program within Consumer Protection.


General Inquiries or Complaints

For other inquiries or complaints, you can contact DSHS Customer Service:

  • email customer.service@dshs.texas.gov
  • phone 512-776-2150 or 1-888-963-7111, ext. 2150; TDD 1-800-735-2989
  • mail:
    Department of State Health Services
    attn: Customer Service Coordinator
    PO Box 149347, MC-1913
    Austin, Texas 78714-9347

For more information about the customer service information and complaints process see Compact with Texans.


Report Website Problems

If you find pages or links that are not working on this site or can't find what you're looking for, please send an email to web.master@dshs.texas.gov. Please make sure to include the link of the page that you are having trouble with or detailed information about what you are trying to find.

Last updated June 23, 2020