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Complaint Process - Public Swimming Pools and Spas

The Texas Department of State Health Services does not investigate public pool and spa complaints in counties or municipalities that have a local health department. If you wish to file a complaint about a public pool or spa, first contact the appropriate city or county government office.

The Texas Department of State Health Services will investigate complaints about public pools and spas in areas of the State where there is no local health department. To submit a complaint regarding a suspected violation of the state pool regulations, please contact:

Email: Katie Moore
Phone: (512) 834-6788
Fax: (512) 834-6707

Mailing Address

Kathleen Moore, R.S., CPO
Policy, Standards, and Quality Assurance Section
Public Sanitation and Retail Food Safety Unit MC 1987
Texas Department of State Health Services
P. O. Box 149347
Austin, Texas 78714-9347

Last updated May 15, 2020