Contact Us

Many of the inquiries that the DSHS Customer Service office receives are found on the following Health and Human Services (HHS) or Department of State Health Services webpages. If your inquiry is regarding any of the following topics, contact the respective program directly. If the topic of your inquiry is not listed, visit the DSHS A-Z Health Topics Index.

Visitor & Parking Information 

Accessible and visitor parking is available throughout the central campus. More parking is available in the parking garages. Permits are not needed. When using ramps, make sure you follow the “Ramp Open” and “Ramp Closed” lights.

Central Campus Map (PDF)

Vital Statistics Section

The Vital Statistics Section maintains vital records for the state of Texas, including, birth and death certificates, marriage applications, and divorce records. For information regarding Adoptions, Paternity, Birth, Death, Marriage, and Divorce records or related services, contact Texas Vital Statistics:

Check Order Status

• Phone: 888-963-7111
• Fax: 512-776-7711
• Hours: Monday - Friday, 8 am - 4 pm 
• Application Mailing Addresses

Immunization Section (Central Office)

The goals of the DSHS Immunization Section are to eliminate the spread of vaccine-preventable diseases by increasing vaccine coverage for Texans, raise awareness of the diseases that vaccines prevent, and educate the public about vaccine safety. We do this through the administration of the Texas Immunization Registry (ImmTrac2), which provides access to immunization records, the establishment of school immunization rules, and the administration of the Texas Vaccines for Children and Adult Safety Net programs, which provide low-cost vaccines to eligible children and adults.

• For immunization information requests email ImmTrac2 Customer Support at ImmTrac2@dshs.texas.gov. 
• Email: Immunization General Inquiries
• Phone: 800-252-9152
• Fax: 512-776-7288

Consumer Protection Division

The Consumer Protection Division oversees producers of consumer health goods and service providers to ensure public safety. The division provides licensing, rules and standards, oversight and compliance activities, technical advice and communication, and various aspects of disaster preparedness and response. CPD keeps Texans safe through our licensing, oversight, and compliance activities. There are numerous program areas. Some of the top programs include:

• Drug Manufacturers & Distributors
• EMS and Trauma Systems
• Environmental Hazards
• Environmental Lead Program
• Food Manufacturers, Wholesalers, and Warehouses
• Meat Safety
• Public Health Sanitation Program
• Retail Food Establishments
• Tattoo and Body Piercing Studios
• Radiation Control Program
• Contact Food Licensing Group via email or by phone at 512-834-6626.

*For complaints or inquiries about professions and food establishments, contact the appropriate program within Consumer Protection.

Texas Health and Human Services Programs

Texas Health and Human Services (HHS) state office headquarters is located at:
North Austin Complex
4601 W. Guadalupe St.
Austin, TX 78751-3146
P.O. Box 13247
Austin, Texas 78711-3247
Main number: 512-424-6500
TTY number: 512-424-6597
Media calls: 512-424-6951

Visit Help Finding What You Are Looking For page where you'll find contact information for some of our most requested services including:

• Help with your benefits or technical issues with the YourTexasBenefits.com website: YourTexasBenefits (CHIP, SNAP, TANF, Medicaid, or PEBT)
• Information on how COVID-19 may affect your benefits
• Questions about your Lone Star Card
• Childcare licensing questions
• Certified Nurse Aid credentialing
• Long-term care provider licensing information
• Help with downloading a form

You may also use the HHS Services and Providers to search for additional information.

*If you can't connect to 2-1-1, you can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.

Media Inquiries

Members of the media can reach DSHS Media Relations at pressofficer@dshs.texas.gov or 512-776-7119. News releases and news updates can be found on the News & Alerts page.

General Inquiries

The Department of State Health Services Customer Service office provides information and referral services only. If you were not able to locate the topic or program that you need reach out to us at the information below:

Email

customer.service@dshs.texas.gov

Compact with Texans: For more information about customer service and the complaints process see Compact with Texans.

If you have problems or complaints about a state health and human service agency or program that are not resolved to your satisfaction, contact the Office of the Ombudsman. Office of the Ombudsman refers and responds to calls and correspondence, and works closely with health and human services departments' leadership, management, and program staff.

HHSC Office of the Ombudsman
Mail Code: H-700
P. O. Box 13247
Austin, TX 78711-3247

Phone Toll-free: 1-877-787-8999
Fax Toll-free: 1-888-780-8099
Online: Online Submission Form