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Contact the DSHS HIPAA Privacy Officer

Contact Information for Privacy Concerns and Issues

HIPAA Privacy and Security Rules apply to covered entities. A covered entity is a health plan, health care clearinghouse, and any health care provider that conducts certain health care transactions electronically.

If you believe that a covered entity violated your (or someone else's) health information privacy rights or committed another violation of the Privacy or Security Rules, you may file a complaint with the Health and Human Services Office of Civil Rights (OCR). OCR is the federal entity that enforces HIPAA. Their website is located at: http://www.hhs.gov/ocr/hipaa/ and the hotline is 1-866-627-7748 (voicemail).

Contact Information for Consumer Complaints against Health Care Facilities and Licensed Professionals

The Division of Regulatory Services within the Texas Department of State Health Services (DSHS) oversees licensing for, enforcement of, and compliance with standards and regulations for health care facilities and credentialed professionals.

To report a HIPAA complaint against a health care facility or credentialed professional regulated by DSHS, go to http://www.dshs.texas.gov/hipaa/privacycomplaints.shtm or call 1-800-942-5540.

Contact Information for the Department of State Health Services (DSHS) HIPAA Privacy Officer

Many DSHS programs are affected by the HHS Privacy Rule. The Rule requires DSHS HIPAA programs that are covered entities to have a designated privacy officer responsible for developing and implementing privacy policies and procedures.

The DSHS HIPAA Privacy Officer is authorized to provide advice on HIPAA matters only to DSHS programs and DSHS employees. DSHS' HIPAA Privacy Officer cannot give advice on HIPAA-related matters to external entities or the general public.

If you are a DSHS employee or have a HIPAA concern with a specific DSHS program or service, please contact the DSHS HIPAA Privacy Officer at hipaa.privacy@dshs.texas.gov or call 512-776-6502.

Last updated April 9, 2019