Complaint Process - Environmental Lead Program


Rules Violations

For questions, concerns, or complaints regarding a suspected violation of the Texas Environmental Lead Reduction Rules, please contact:

Environmental Lead Branch
Email: LeadHelp@dshs.texas.gov
Phone: 512-834-6787
Toll-Free in Texas: 1-800-293-0753
Fax: 512-834-6726


Surveillance

For questions, concerns, or complaints regarding inspections of lead-related work activities, please contact: 

Surveillance Section
Phone: 512-834-6747
Fax: 512-834-6644


Certifications and Lead Training Program Provider Accreditation

For questions, concerns, or complaints regarding the processing of a lead-related certification application or a Lead Training Program Provider accreditation application, or Lead Exam issues, please contact:

Business Filing and Verification Section
Email: Lead.reg@dshs.texas.gov  
Phone: 512-834-6600
Fax: 512-834-6614 


Compliance Actions

For questions, concerns, or complaints regarding the handling of an enforcement case, please contact:

Compliance Section  
Phone: 512-834-6665
Fax: 512-834-6606


Lead Abatement Notifications

For questions, concerns, or complaints regarding the processing of lead abatement notifications, please contact:

Environmental Health Notifications Group  
Surveillance Section - Environmental Unit
Email: lead.notifications@dshs.texas,gov
Toll free: (888) 778-9440; ext. 6747
Phone: (512) 834-6747
Fax: (512) 834-4524

Last updated March 3, 2021