• Contact Us

    CHW Certification 
    512-776-2570  or  512-776-2624 

    Instructor or Training Program Certification
    512-776-3860  or  512-776-2208 

    Email: chw@dshs.texas.gov 

    Fax: 512-776-7555 

    Mailing Address
    Texas Department of State Health Services 
    P.O. Box 149347, MC 1945 
    Attn: CHW Training and Certification Program
    Austin, TX 78714-9347 

Complaint Procedure

Español - Procedimiento de QuejasAn individual or a representative of an organization can file a complaint to report if a law or rule was broken by a community health worker, instructor, or training program as stated in Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1–146.8. The complaint is sent to the Department of State Health Services (DSHS). 


The complaint form may be sent by: 

Email: chw@dshs.texas.gov 

Texas Department of State Health Services 
Promotor(a)/Community Health Worker Training and Certification Program
P.O. Box 149347, Mail Code 1945
Austin, Texas 78714-9347

Fax: 512-776-7555


If you have questions regarding complains, please call: 512-776-2208. 

Last updated June 7, 2019