Annual Laboratory Customer Service Survey

A message from Grace Kubin, Ph.D., Director, Public Health Laboratory Division 

Your feedback is very important! Each year, the DSHS Austin Public Health Laboratory initiates a survey open to all our customers to provide important feedback on laboratory services. Your feedback is used by the laboratory to better understand your needs and identify gaps in service as part of the laboratory's commitment to continuous quality improvement. In addition, it is important to stay in compliance with various regulatory requirements.

Below, we have provided a one-page result summary for previous years available for your review.

For questions or comments, please send an email to: Labinfo@dshs.texas.gov.

2024 Annual DSHS Austin Public Health Laboratory Customer Service Survey is now open for your feedback!

Responses will be collected from April 1, 2024, through April 30,2024. You can access the survey here

Annual Laboratory Customer Service Survey Result Summary

DSHS 2021 Annual Laboratory Customer Service Survey Result Summary

DSHS 2022 Annual Laboratory Customer Service Survey Result Summary

DSHS 2023 Annual Laboratory Customer Service Survey Result Summary