Help TER Frequently Asked Questions for Funeral Homes

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 Frequently Asked Questions for Funeral Homes

Select a question below.

1. How does a funeral home change the name of a decedent after the record has received an EDR number?
2. How does a funeral home de-verify the death record?
3. How can I search for a record in TER if I do not have an EDR number?
4. How do I print a print burial transit permit?
5. I get a “user name or password is invalid” message when I login to TER. What do I do?
6. What happens when I get a security token error in TER?
7. What happens when I get a “weak ephemeral Diffie-Hellman key” message?
8. Can the TER Help Desk change a local file number?
9. What happens when I receive an error in the TER DCOA application?
10. What happens when I receive an error on TER?
11. What browsers can be used to access TER?
12. How does the DCOA order process work?
13. How does a funeral home pick up a relinquished record?

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Answers.

1. How does a funeral home change the name of a decedent after the record has received an EDR number?

The funeral home must send the TER Help Desk an e-mail with the information that needs to be changed.

2. How does a funeral home de-verify the death record?

Funeral home staff, logged into the TER system with the record open, may perform the following steps to de-verify a death record.

Note: A record can only be de-verified if it has not been electronically filed by the local registrar.

  1. Click the de-verify button.
  2. A De-Verification Alert will appear. Click Yes to confirm.
  3. Click OK in the message box that the record was successfully De-Verified.

Note: Once the record has been de-verified and corrected, it must be verified again.

3. How can I search for a record in TER if I do not have an EDR number?
  1. Choose the binoculars icon or select Search from the Registration pull down menu.
  2. Several fields are available in the Search Record Screen box. These fields include Date of Death, Medical Certifier's First and Last Name, County of Occurrence, Certifier Title, Funeral Home, Type of Place of Death, Place of Death, Decedent Information, and Father and Mother Information.
  3. Click Find at the bottom to generate the results. Note: If the search returns too many results, try adding information in some of the fields listed above. If the results are too few, try leaving more fields blank.
  4. Scroll down, click the desired record, and click the Select Records button to open it.

4. How do I print a print burial transit permit?

A Local Registrar or staff logged into the TER system may perform the following steps to print a Burial Tansit Permit.

  1. Click the printer icon from the menu.
  2. Select the Burial Transit Permit from the pull down menu.
  3. When the PDF document opens, use the browser print function or press Ctrl-P to print.
5. I get a “user name or password is invalid” message when I login to TER. What do I do?

Fill out a password reset form, which can be found here.

6. What happens when I get a security token error in TER?

This error occurs when the user's internet options are not set up properly.  You can find information for setting the internet options here.

7. What happens when I get a “weak ephemeral Diffie-Hellman key” message?

This error message occurs when the user is trying to access TER with Google Chrome. Google chrome does support TER.

8. Can the TER Help Desk change a local file number?

No, the TER Help Desk cannot change a local file number.

9. What happens when I receive an error in the TER DCOA application?

Take a screenshot of the error message and send it and the URL where the user received the error and contact the Texas.gov support desk at support@texasgovhelpdesk.com.

10. What happens when I receive an error on TER?

Take a screenshot of the error and contact the TER Help Desk at help-TER@dshs.texas.gov.

11. What browsers can be used to access TER?

Internet Explorer must be used to access the TER system, along with a 7.0 or greater Flash Player.  

12. How does the DCOA order process work?

Death certificates can be ordered during the death registration process.  DCOA orders cannot be cancelled; however the order is separate from the process. If the local registrar has not released the record then it is still available to de-verify and de-certify the record. Corrections can still be made.

13. How does a funeral home pick up a relinquished record?

Funeral home staff logged into the TER system may perform the following steps to retrieve a record relinquished by another funeral home.

  1. Click the Demographic Data Entry icon.
  2. Click the New Record icon at the top, or click New Record from the Registration pull down menu.
  3. In the General Section of the Texas Record Data screen, enter the Date of Death and the EDR Number.
  4. In the Decedent Section of the Texas Record Data screen enter the name and decedent's gender or the SSN.
  5. Click Find. If the record has already been started, the system will retrieve the record.
  6. Click the Save icon to save the record once it has been retrieved.

 

 

Last updated February 24, 2017